Frequently Asked Questions

On the Middy’s website, select ‘Branches’ from the navigation menu.

From here, you can either select a specific state to narrow your search or click ‘Branch Locator’ to view all branches nationwide. Alternatively you can navigate to www.middys.com.au/branch-locator

 

You can register for a Middy's Trade Account at middys.com.au/trade-account-application

Log In or Register for myAccount to manage your Middy’s account online:

• Research products, check stock availability and place orders
• View invoices, statements and make account payments
• Create joblists for regular orders and specific projects
• Enjoy click and collect or FREE delivery to most locations
• Easily accessible on your mobile or tablet, wherever you are

If you are an existing Middy's Trade Account customer, click the myAccount icon at the top of any page and select ‘Register’ from the dropdown menu. Alternatively, navigate to middys.com.au/register

On the registration page, simply enter your Middy's Customer Code and your contact details. An email will then be sent to the email address of the main myAccount contact that we have recorded. Follow the instructions in the email to register for access.

At the top of any page, click the myAccount icon and select ‘Log In’ from the dropdown menu. Alternatively, navigate to middys.com.au/login

Simply enter your username or email address and your password and click the ‘Log In’ button.

If you have previously registered for myBRANCH your existing username and password will remain the same, so you can use those to log in to myAccount.

From the Log In page, click the ‘Forgot Log In?’ link which will take you to a page where you can request a password reset. To reset your password, type the username or email address used to register and you will be sent an email with further instructions.

From the Log In page, click the ‘Forgot Log In?’ link which will take you to a page where you can recover your username. Type your customer code and the email address used to register and you will be sent an email with further instructions.

To locate products, you can use the search bar located in the header of every page, as well as the ‘Products’ category menu below it.

Products are listed as either 'In Stock', 'Low Availability', or 'Will Order In' depending on your selected branch.
 
 

You can check stock availability at different branches when products are listed as 'Low Availability' or 'Will Order In' by clicking "Check Availability Elsewhere" on the individual product page.

This opens a menu of nearby branches sorted by proximity to your selected branch. You have the option to hide branches with no stock available, and can also search for a specific branch if you wish in the search bar. 

Once you have found the branch you want, click ‘Select’. This then changes your selected branch for the remainder of your browsing session.
 
 

Open the 'Your Selected Branch' dropdown menu in the top right corner of the screen, and use the search bar to enter your postcode or suburb. Then select your branch from the search results by clicking ‘Select’.

If you are logged into Middy’s myAccount, this will always default to your Home Branch.

You can narrow your search by description, product code, brand, categories etc. However, the product you are looking for may not be listed online yet. If this is the case, please contact your local Middy’s branch for assistance.

Whilst we don’t have every product online yet, our online catalogue is constantly growing. When completing an online order, you have the option to write down any products you'd like to add to the order in the comments, otherwise you can contact your branch directly.

Once logged in, simply locate the product(s) you wish to order and click on the cart icon to add them to your cart. Next, click the ‘Cart’ in the header menu to proceed to the checkout where you can review your order, make adjustments if required and finalise your order ready for delivery or collection.

Yes. There are two windows, 9.00am – 12.00pm (morning) and 2.00pm – 4.00pm (afternoon).

Note: The order cut-off time is 8.00am (morning) and 1.00pm (afternoon) on the day the order is placed.

Yes. When logged in, click on the myAccount icon in the header menu and select ‘Orders’ from the dropdown menu.  Alternatively, from your myAccount Dashboard (middys.com.au/myaccount) you can you select 'Orders' and 'Purchase History'.

For collection you can select any branch to pick your order up from. However, deliveries are only available from your home branch at this time.

Place an order online and the branch will contact you to let you know when your order is ready to pick up (or a delivery time if you selected for your order to be delivered).

Joblists are a great way for you to quickly access products you frequently order, or a core range of products you need for recurring jobs and projects.

Joblists save these orders in one convenient space, saving you time and energy.

 

Once logged in, simply locate the product(s) you wish to add, and click on the Joblist icon, then click 'Create New', and enter a name for the Joblist.

You can then add additional products to the existing joblist by repeating the previous steps and selecting the relevant Joblist from the dropdown.

Yes. When logged in, click on the myAccount icon in the header menu and select ‘Joblists’ from the dropdown menu.  

Alternatively, from your myAccount Dashboard (middys.com.au/myaccount) you can select 'Joblists' from under 'Orders'. From this page you can manage existing Joblists.

From the Joblists page, open the Joblist you wish to add to Cart. Then, adjust the Joblist as needed, and click 'Add Joblist to Cart'. You can then add products to the cart and edit as usual from the 'Cart' menu.

The myAccount dashboard is split into four, easy to navigate areas giving you access to:

• Admin - view your details, manage users and addresses.
• Orders - view previous orders, purchases and manage your joblists
• Account - view invoices, statements and make online payments.
• Other - submit a price file request to keep up to date with the latest product prices 

Access can be restricted to the following myAccount features: Orders, Joblists, Purchase History, Invoices, Statements, Price File Request and Balance & Payments.

New website features will also be options when they are released.

An 'Admin' role allows access to all features on the website, including the ability to edit other myAccount users. A 'User' role has restrictions on what they have access to, depending on their permissions.

All myAccount users, whether new or existing, have a ‘User Permissions' section under their account details page, where a myAccount Admin can select or deselect various myAccount features accessible to the user.

Note: To change user permissions for an 'Admin' account, you must first change their role to a 'User'.

Balance & Payments allows you to view your outstanding balances for current and previous periods, as well as your Payment History. Please note that periods where balance is 0 will not show on this page.

 

By default, the Account Balance and Payments page is accessible by Admins of the account. Please reach out to your myAccount Admin if you require access. 

The three transactions are Invoices, Cash Unallocated, and Credit Notes, which can be viewed by clicking the '+' icon for a given period.

If Cash Unallocated is assigned to the incorrect period, please speak to the Credit department and provide remittance advice by sending an email to remittances@middys.com.au

To make a payment, select the period(s) you would like to pay, view your 'Total to Pay', and choose Pay by EFT or Pay by Credit Card. Pay by Credit Card will take you to the CommBank gateway, locking your Total to Pay.

You can pay specific transactions by selecting the Invoices and Credit Notes you would like to process, and choosing your preferred payment method. Note the Pay by Credit Card button is locked if 'Total to Pay' is negative or zero.

Balances and payments may take 24 hours to update and reflect on the page. If after 24 hours, balances and payments are not updated, please submit a Contact Us Form specifying your Customer Code so the Website Support team can assist you. 

You can request a Price File  from your myAccount Dashboard, under 'Other', and 'Price File Request'.

Simply select your software package, add any comments, and click Submit. The team will then be in touch within two business days.

Earn Qantas Points when you spend with Middy’s to be be used on everyday business expenses such as flights, car hire, hotels, insurance, loans and much more. Learn more at middys.com.au/qantas

On the Qantas Business Rewards website, simply enter your ABN and fill in your details. You will then receive email confirmation that you are registered, and will begin accumulating Qantas Points on your spend.

You can check your points balance by logging in on the Qantas Business Rewards website. If you don't remember your email or ABN, you will have to contact Qantas directly.

Please contact your local branch and enquire about selling your products locally.

You can submit an enquiry to the our National Branch Support Centre by selecting ‘Contact Us’ under the ‘Branches’ menu. Alternatively, navigate to middys.com.au/contact-us.

If you prefer, you can call us directly on (03) 7067 5555